Thank you for purchasing the PetDetect system of animal and article identification. Both PetDetect and our software partners are here to assist you to ensure that you receive years of trouble free use of your system.
Printer support
PD-400 or CT-400 Printer (discontinued)
If your CT-400 or PD-400 printer is experiencing difficulty cutting the Generation 2 PetDetect media please download service bulletin 1 and carefully follow the instructions to correct this issue.
You will need the Adobe Acrobat Reader. Please visit www.adobe.com for download and installation.
My PetDetect PD-400 printer does not print at all. What should I do?
- Be sure that your printer is properly connected to your computer. Check the power cord. Be sure that both the power and on line green lights are lit on the face of the printer. Reboot the printer by turning off the printer with the on/off switch on the face of the printer, wait 10 seconds and power on again.
- Check that the print driver settings are configured correctly in accordance with your application (see Printer Driver Instructions).
- Be sure that the print head is seated properly. Power down the printer. Open the printer cover and release the print head by pushing forward on the purple head release lever located to the right of the black print head. Swing print head upwards and to the left. Be sure that the PetDetect media tape is properly fed through the media guides. Close the print head by swing it down back into place and press the print head down firmly by placing your left and right thumbs on the press stickers locking the head into place.
If the unit fails to print after powering up and trying to print again, please visit http://www.satoamerica.com/ContactSATOSupport/5 and select your preferred method of support.
Where can I find more information on the printer?
There are a few downloads available regarding the printer:
You can also find more information about the PD-400 at satoamerica.com/cms/Documentation/97.html.
PD-700
The following downloads are for the PD-700 printer shipped before 10/15/2007. If you purchased your printer on or after 10/15/2007, you will need to download the driver instructions for the new PD-70011.
PD-700II Printer
( for printer shipments on or after 10/15/2007)
The print drivers are shipped with the printers and are not available for download due to their proprietary nature. Should you ever need to reload your driver and have misplaced your disc, please call 1-888-4IDBAND.
My PetDetect PD-700 does not print at all. What should I do?
- Be sure that your printer is properly connected to your computer. Check the power cord. Be sure that the power light is lit on the face of the printer. Reboot the printer by turning off the printer with the on/off switch on the face of the printer, wait 10 seconds and power on again.
- Check that the print driver settings are configured correctly in accordance with your application (refer to Printer Driver Instructions downloadable above).
- Open the cover and ensure that the two media rolls on the right are taped closed and that the left roll is unwinding from the bottom and is fed under the black spring bar directly in front of the rolls. With the power ON, pull about 3" of media out of the printer and close the lid securely. The printer should feed and cut a section of media.
- Reboot your computer, and recheck the driver settings in the installation guide. If this does not resolve you problem, please call the following.
If the problem seems to be related to your printer, please call PetDetect for support at 1-888-4IDBAND. (1-888-443-2263) or your animal management software provider.
If the problem seems to be a software related problem, please contact your animal management software provider by clicking on their links on our home page (CLICK HERE).
My PD-700 jams constantly and the backing is coming off in the printer.
This issue is due to the media being loaded incorrectly. Please be sure that the left roll in the printer is feeding from the bottom AND IT IS FED UNDER THE BLACK SPRING BAR DIRECTLY IN FRONT OF THE 3 ROLLS. If the media is fed over the bar, it will jam every time.
PD-700 Regular maintenance.
The PD-700 requires periodic maintenance. This will ensure the print quality is sharp, solve any periodic jamming, and keep the cutter functioning properly. Power down the printer and open the cover. Remove the PetDetect rolls and wipe any dust or contaminants from the inside. Apply Isopropyl alcohol to a soft cloth and clean the rubber roller on the lid, and the print head on the body of the printer located directly under the PetDetect label. You may also clean any yellow or sticky residue from the cutting blade directly above the print head. Keeping your printer clean will ensure proper printing and operation.
Sometimes my PD-700 prints blank sections.
This is a function of an incorrect driver setting. Please refer to the print driver instructions downloadable above.
My fonts do not appear properly in Kennelsoft. Why?
Computers not equipped with Microsoft Word may not recognize the font associated with Kennelsoft. To fix this problem, please download each of the following files to the fonts directory on your computer (e.g., c:\windows\fonts):
This new font will now be recognized by your computer and your PetDetect collars and labels will now print properly.
Where can I find more information on the printer?
There are a few downloads available regarding the printer:
linemodepm.pdf - Line Mode Programmer's Manual
tsp678pm.pdf - TSP600/700/800 Series Programmer's Manual
tsp700um.pdf - TSP700 Series User's Manual
tsp700sm.pdf - TSP700 Series Specifications Manual
iftbd8ei.pdf - TSP700 Series Interface Installation Manual
ifusbei.pdf - TSP700 Series USB Interface Installation Manual
vst700im.pdf - TSP700 Vertical Stand Installation Manual
wbt700im.pdf - TSP700 Wall Mount Bracket Installation Manual
scpt7eim.pdf - TSP700 Splash Proof Cover Installation Manual
ifbdhw03sm0.pdf - TSP700 Wi-Fi Interface User Manual (PRELIMINARY MANUAL)
My problem is not answered here. How can I contact PetDetect?
You can contact PetDetect by calling 1-888-4IDBAND or emailing us at service@petdetect.com.
PetDetect will not warranty any printers purchased outside of our authorized
distribution network. Only the exclusive PetDetect CollarMedia is designed to
work with our system. Any use of other thermal media products used in our
printers voids all printer warranty.
| 
